Are you the Indesit agent in Egypt?+
No. We are an independent repair center for out-of-warranty Indesit appliances, not part of Indesit or its parent company. We have not been able to verify any official Indesit service number in Egypt, so if your appliance is under warranty, go to the provider on your warranty card or the store you bought it from.
How do I book Indesit repair?+
Call 16062, or send the appliance type, model, code and area on WhatsApp 01050887010. These are our center's numbers, not the manufacturer's.
Where is Indesit from, and who makes it now?+
Indesit is an Italian brand founded in Turin in 1953, and it became part of Whirlpool in 2014. Since April 2024, Whirlpool's Middle East and North Africa business, Indesit included, has belonged to Arçelik (Beko), whose industrial park in 10th of Ramadan City makes Indesit appliances, according to the company.
Are Indesit and Ariston the same company?+
For household appliances, broadly yes: Ariston washers, fridges and cookers came from the same group (Indesit Company), often with the same boards and codes. Ariston water heaters are different: they come from Ariston Group, a separate company since 1975.
My Indesit washer has no display and its lights are flashing. What does that mean?+
The fault is shown on the lights instead of a screen. The manual says to unplug for about a minute and plug back in; if the flashing returns, send us a video and a technician reads it as an F-code. A single option light flashing just means that option doesn't suit the cycle; it's not a fault.
How much does Indesit repair cost, and is there an inspection fee?+
Yes, there is an inspection fee. It's given with the travel fee when you book, before you confirm, along with what you pay if you decide not to go ahead. The repair price depends on the model, the cause and the part (a pump filter is not a heater, a board or a sealed tub), and is set after diagnosis, before any work.
What warranty do you give on repairs?+
6 months on the repair performed. Its scope and terms are explained before you approve and written on the invoice. It's separate from the manufacturer's purchase warranty.
Are spare parts available for older Indesit models?+
It varies by model. Send a photo of the label and we'll tell you whether the part is available, whether it's original or compatible, and its price before you approve. For boards, repairing the original is sometimes better than waiting for a new one that needs programming.